Frequently Asked Questions
- Q. What kind of pet carriers are allowed in the U.S. major airlines ?
- A. If you see "Airline Approved" stated next to the ARGO product name, you'll be allowed to transport your small pets in the cabin during your flight. Please contact your airline for detail regulation. Most airlines charge a fee. Some airlines do not allow any pets to travel in the cabin.
- Q. What is the major difference between ARGO pet carriers vs. other pet carriers ?
- A. ARGO pet carriers offers stylish design, comfort to pets and users. Sensible Design + Sporty Style + Perfectly Portable ARGO – The Innovative Leader in Air Travel Carriers for Pets You fly in style – why shouldn’t your pampered pet? The ‘Aero-Pet’ Carrier by Argo is an exclusive design and the only one like it on the market, successfully combining travel shelter with style! Designed to meet strict airline pet carrier regulations, while remembering the comfort and safety needs of the pet traveler. Your favorite furry friend doesn’t below in the cargo compartment! The Aero-Pet Carrier is designed to slide conveniently beneath an airline passenger seat. The Aero-Pet features removable waterproof padding for bottom and sides, is ultra lightweight and offers two innovative carry options: quick change straps to change from narrow carry mode, to wider travel mode which offers your pet more room to relax during the flight. Owner convenience built right in! Aero-Pet also features a quick access, zip opening on top, a compact side pocket to hold travel necessities and an extra set of shoulder strap attachments to allow you quick access to reposition your pet during flight. Aero-Pet is the most progressive, airline approved pet carrier on the market. No other company in the pet industry uses the double dual layer mesh method – we do. The Aero-Pet carrier features an outside layer that is standard nylon mesh and an inner layer of heavy duty mesh screening. Why does this matter? All ARGO pet carriers have the double dual layer mesh windows on all sides. It offers exceptional ventilation for your pet, offering ultimate comfort during travel. Equally important, your pet’s nails or teeth will not be able to damage or claw through the fine weaved reinforced mesh. 90% of our competitors do not offer these exceptional features. Aero-Pet will last longer, look better and offers upscale luxury for your dog or cat. Offered in five colors to match your pet’s unique character (petal pink, tango orange, kiwi green, berry blue, black) Aero-Pet comes complete with a quality lining, padded carrying straps and handles, and an accessible zippered top door panel.
- Q. Why is the item out of stock? When will it be back in stock ?
- A. Some ARGO carriers are out of stock due to high demand in USA, Europe, and Japan. Some styles may be out of stock here, but some retail stores might still be in stock. Please check the stores near you by using our store locator. Please contact us for availability date on any product that is out of stock.
- Q. What is the return policy if my pet is too big for the carrier ?
- A. Teafco operates on a 30 day Return Policy. You'll have 30 days from the day the product was delivered to initiate a return when purchased directly from teafco.com. ALL RETURNS MUST HAVE A RMA NUMBER. There is a 20% Restocking Fee for all returned items. RETURNS NOT INDICATING RMA NUMBER ON BOX WILL BE REJECTED. Customers have a time period of 15 days to return the product after receiving a RMA number. After 15 days, the return case will be closed. No return item will be accepted for the same RMA number. All returns are inspected upon arrival. Missing & damaged parts will be charged an additional fee. All items must be returned NEW in it's original condition, original packaging with all accessories.
- Q. Can I price match other resellers to the same item I see on this site ?
- A. Sorry, we do not offer price match policy. If you are interested to receive special discounts, please sign up our news letter. We may be offer coupon codes occasionally. If you purchased an item directly on our site, we guaranteed that the authenticity and quality of the products. All orders will be processed and shipped within 48 hours. For Next Day Air and 2nd Day Air, orders will be processed within 24 hours.